Frequently Asked Questions

Email support@forevercar.com if you have any other questions.

Shopping for a Vehicle Service Plan

  • What is a vehicle service plan?expand_more
    Vehicle service plans provide protection beyond manufacturer or powertrain warranties. In addition to comprehensive parts and labor coverage, these plans may include benefits like roadside assistance, car rental, travel reimbursement and towing. Instead of footing the entire bill for an unexpected breakdown, vehicle service plans offer a range of deductibles, allowing you to determine how much you want to pay for repairs.
  • What do your plans cover?expand_more

    Depending on your vehicle details, coverage options may vary. As you shop for the right plan, we'll provide full transparency down to the individual part. That way, there are no surprises if a breakdown occurs.

  • What wearables are covered under a Platinum Plus plan?expand_more

    The parts listed below are covered should they become worn during the vehicle service agreement term. Parts not listed are not covered. No deductible applies for the parts listed below, regardless of where repairs are performed. The parts below that are limited to one replacement can only be replaced once during the time period of 36 months from the Effective Date of this vehicle service agreement.

    Brake Pad – One replacement of a set of front and/or rear brake pads. Brake rotors will be replaced in conjunction with the replacement of brake pads if the thickness of the brake rotor is less than the manufacturer’s minimum specification.

    Battery – One replacement of a battery or the difference between the manufacturer’s prorated reimbursement and the total cost of the battery (does not include any Lithium-ion or hybrid batteries).

    Headlamp Bulbs – Unlimited replacement of the headlamp bulbs. Impact damage is not covered.

    Belts and Hoses – Replacement of engine belts and hoses including: vacuum pump belt, serpentine belt, power steering belt, alternator belt, supercharger belt, AIR pump belt, air conditioner belt, water pump belt, heater hose, bypass hose, throttle body hose, upper and lower radiator hoses, air conditioning hose, power steering pressure and return hose, air hose, washer hoses, vacuum hoses, and fuel hoses.

    Windshield Wiper Blade – One replacement of a set of front and/or rear windshield wiper blades and/or inserts.

    Electrical – Unlimited coverage of fuses, interior and exterior light bulbs including but not limited to: turn signal bulbs, engine compartment lights, running lights, fog lights, stop lights, backup lights, license plate lights, parking lights, trunk light, dome light, courtesy light, visor light, map light, and glove box light. Impact damage is not covered.

    Wheel Alignment – One wheel alignment.

  • How long does my coverage last?expand_more
    Coverage duration varies by vehicle and mileage. We offer a variety of coverage durations with our plans, so you can customize the plan that is right for you. Check out our coverage page for more details.
  • Is this car insurance?expand_more
    No. Car insurance generally offers collision and liability protection. Vehicle service plans can help you limit the cost of any covered breakdowns. When you have both, you're better prepared for the unexpected.
  • What do I need to get a quote for my vehicle?expand_more
    Getting an online quote is easy. Just provide your year, make, model and mileage and ForeverCar’s 1Quote platform will do the rest.
  • How do I customize my plan?expand_more
    The ForeverCar platform dynamically changes the monthly price and coverage score as you customize the coverage level, duration and deductible.
  • What's covered? What's not covered?expand_more
    Each vehicle service agreement has different coverage levels. Please refer to the "coverage" tab on the quote customization page.
  • Are aftermarket parts covered with this plan?expand_more
    No, aftermarket parts are not covered. In fact, custom aftermarket parts may prevent claims from being approved.

Buying a Vehicle Service Plan

  • What types of payments are accepted?expand_more
    ForeverCar proudly accepts VISA, MasterCard, AMEX and Discover.
  • Can I modify my payment type?expand_more
    Yes, you can modify your payment type anytime by logging into your ForeverCar account.
  • Does ForeverCar charge a finance fee?expand_more
    Payments are made every month and there are no interest or financing charges from ForeverCar.
  • Can I cancel my plan at any time?expand_more
    Yes, your plan can be cancelled at any time. If you cancel your Vehicle Service Plan within the first 30 days, you will receive a full refund.

Using Your Vehicle Service Plan

  • How do I contact ForeverCar?expand_more
    Visit our contact us page or call our repair concierge team of Protectionators at (844) 392-4797.
  • Where and how do I get repairs?expand_more
    Present your vehicle service agreement to the licensed repair facility of your choice before they begin repairs. This includes dealer service centers, franchise repair centers and most independent repair shops. Once your mechanic receives authorization that your repair is covered they will proceed with service. When your service is complete, simply pay your deductible and drive on.
  • Do I need service records for every claim?expand_more
    Not every claim requires maintenance or service records. However, there are some maintenance-related claims that may require service records.
  • How many claims can I file?expand_more
    There is typically no limit to the number of claims that can be filed in a given coverage period. However, there are sometimes monetary value limitations when claims exceed a certain value. Consult your vehicle service agreement for more details.
  • How much do I pay for covered repairs?expand_more
    Our vehicle service plans allow you to customize the amount of the deductible after you choose a plan. That means you can choose what you pay for covered repairs. Deductible choices are $0, $100, $250 or $500 for Platinum Plus, Platinum and Gold plans. Deductible choices are $100, $250 or $500 for Silver plans.
  • What if I need a rental car?expand_more
    Your plan includes a rental car reimbursement benefit of up to $35 per day (5 day maximum, 10 day maximum for parts delay). Available on the first day of a covered repair.
  • Do plans include emergency roadside assistance and towing?expand_more
    Yes, all plans include emergency roadside assistance and towing benefits, up to $100 per occurrence. Includes towing, battery jump start, fluid delivery, flat tire assistance and lock-out service.